mystery shopping assessment program
After
investing resources in developing a sales and service environment, how
well are your employees performing? Additionally, how well is your
competition performing in the same key areas? Fans Created will work
with you to develop a mystery shop assessment program designed around
your specific goals and objectives.
Our Approach
Fans
Created believes a sales and service mystery shop assessment program
should be comprehensive, specific in its observation/focus, and used
primarily as a sales/service coaching tool. Our program is unique in
that it is designed to compliment and support your organization's
commitment to sales/service and any existing sales/service standards.
Expert Analysis
Using
a third-party consulting firm for quality, unbiased assessment purposes
provides your bank or credit union with objective feedback to use in
identifying strategic objectives, staff training requirements, and/or
fine-tuning sales and service related issues. The results also assist in
establishing benchmarks to measure year-to-year results.
Experience Matters
Consultants
working for Fans Created have been trained in, and have experience
with, our detailed mystery shop program, along with a sound
understanding of the sales process, skills, and expectations. This blend
of knowledge and experience provides your organization with
industry-leading assessment services.
Fans Created can
shop/analyze your specific retail branch locations and call center,
along with optional competitive analysis in your marketplace. Contact us
today to discuss how Fans Created can build a mystery shop analysis
program specifically for your organization!
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HELPFUL INFORMATION
> Mystery Shopping Flyer
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